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Project: Helpdesk-php browser basis Urgent!
ID: 1284097046

Status: Open Urgent!
Budget: N/A
Created: 9/9/2010 23:37
Bidding Ends: 9/19/2010 23:37 (expired)
Project Creator: gitesh
Rating: (No Feedback Yet)
Description: We require PHP and Mysql based help desk ticketing system which install using browser. Following features are must.
1.Automatic email alerting.
2.Customer has to login whenever submitting and checking ticket.
3. Service Level agreement SLA.
4.Escalation process.
5. Customize rules.

Look wise attractive,professional and fully customizable. with source code.

Take example of RT Request Tracker (GPL) and OTRS ITSM (GPL).
For more information of SLA and Escalation automation & design kindly check kayako's esupport.

All normal features should be there like email notifications, knowledge base, calendar, for submitting ticket or checking status of ticket customer has to login first. Email can be convert in to ticket. etc.

At earliest I will close this project.
Job Type: PHP
Database System: (None)

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